Refund policy

Return and Refund Policy

We want you to be completely satisfied with your Moushield purchase. If you are not happy with your order, we are here to help.

Returns

You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at hello@moneyed28.com. Items sent back to us without first requesting a return will not be accepted.

Refunds

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 7 to 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including gift cards and items marked as final sale. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact

If you have any questions about our return and refund policy, please contact us at hello@moneyed28.com.